Remote support is safe
Our software includes encryption based on RSA private-/public key exchange and AES (256 bit) session encryption. This technology is based on the same standards as https/SSL and is completely safe by today's standards.
In addition to PartnerIDs our software generates a session password that changes with every software start to provide additional security against unauthorized access to a remote system. Also it is not possible to invisibly control a computer. For data protection reasons the person sitting on the remote computer has to be able to detect when someone is accessing the machine.
Two Factor Authentication:
Our remote software meets companies/individuals' HIPAA and PCI compliance requirements. Two factor authentication adds an additional security layer to protect remote accounts from unauthorized access. In addition to username and password, a code generated on a mobile device is needed to sign in to a remote account.